The Kane County Sheriff's Office Communications Division is a multijurisdictional
agency responsible for the deployment of Police, Fire, and Medical services
for 16 entities. The Telecommunicators are responsible for all of the incoming
emergency and non emergency calls for assistance from the public.
The Telecommunications Division is currently staffed by 15 full time Telecommunicators and 5 part time Telecommunicators. They are supported by 3 Shift Supervisors, a Training Coordinator, the Director of Communications and an IT staff.
The Telecommunicators at Kane County field multijurisdictional calls from the public and determine the nature and location of the incident in order to quickly and efficiently deploy police, fire, and medical units as necessary. The Communications Division is a 24 hour a day continuous operations function of the Sheriff's Office, and is a Public Service Answering Point (PSAP) for ten police departments and six fire departments. Telecommunicators must maintain contact with all of the units on assignment while consistently disseminating information and updating their status/location. They must monitor several complex radio frequencies while operating a variety of communications equipment. Simultaneously; they must enter and retrieve information from an assortment of computerized data files. These include; but are not limited to, missing persons, wanted persons, orders of protection, registered sex offenders, stolen weapons, and stolen vehicles.
In 2007 the Communications Division managed a total of 180,198 calls for service. 52,995 of those calls were made to 911 from cellular phones. The remaining calls were placed from land lines. In addition, 81,041 outbound calls were made by the Telecommunicators. These calls include, but are not limited to; securing mutual aid from other agencies, deploying such entities as the Coroner's Office, the Health Department, Animal Control, or the Highway Department, and requesting services for citizens in distress such as tows, locksmiths, or board up companies. These requests, in addition to the continuous stream of incoming calls, resulted in a grand total of 261,239 calls managed by our staff last year.
Facility and Equipment
The Communications Division is located on the lower level of the Kane County Sheriff's Office on Fabyan Parkway. The center houses 6 multifunctional state of the art consoles. Each Telecommunicator has the capability of utilizing all of our equipment at any given time. Each console is outfitted with 5 flat screen monitors. One is designated for the MCC-5500 radio console. This allows for interactive touch screen capabilities of 21 police and fire radio frequencies. The Telecommunicators can communicate with public safety entities both locally and statewide using the touch screen, a foot pedal, or their wireless headsets. All of the data related to calls for service as well as the activity of the field units is input via the H.T.E. CAD IV Computer Aided Dispatch System. The numerous phone calls handled daily by the Communications Division come through the VESTA Pallas phone system supported by AT&T. The Telecommunicators also have access to Orion Mapstar; a program that maps the approximate location of 911 callers based on the information provided by Phase II Wireless. This technology is particularly helpful when it is necessary to locate a citizen who is not familiar with his or her surroundings.