​​​​​​​​​​​​​​​​​​​Detainee Services

​Detainee Visitation​

Detainees are encouraged to receive family, clergy, attorneys, and other entities that provide care as visitors.  The jail reception desk is located on the ground level of 37W755 Illinois Route 38 in St. Charles, Illinois, 60175.  All visits shall take place utilizing the Kane County Adult Justice Center's video visitation system.  Please be aware that each visit is monitored and recorded.  For more information on visitation and scheduling an appointment, Select Here.


Detainee Mail Service​​

Updated Mail Procedures for Kane County Detainees
To prevent the introduction of drugs and other contraband, the Kane County Sheriff's Office has implemented new procedures for all personal mail sent to detainees.
All personal mail must now be sent to our designated central mail processing facility. Mail sent directly to the jail will not be accepted. The processing facility staff will open and scan all incoming non-privileged mail, and a digital copy will be delivered to the detainee on their tablet.
To ensure your mail is successfully delivered, please make sure:
  • The full facility name and the state where it is located are included.
  • The detainee's full name and unique identifier are included.
  • The sender's full name and physical return address are clearly written in the top left corner of the envelope.
​Mail that is not properly addressed, or any non‑privileged mail sent directly to the jail, will be returned to the sender.

New Mailing Address for Non-Privileged Mail

Kane County Adult Justice Center-IL

Detainee Name and Booking #

P.O. Box 72401

Jonesboro, AR 72401

 

Books, Privileged Mail, and Money Orders
Books, Privileged Mail, and Money Orders will continue to be accepted at the Adult Justice Center mailing address. DO NOT send these items to the Mail Processing Facility.

​Delivery Address for Books, Privileged Mail, and Money Orders 

Kane County Adult Justice Center

Detainee Name and Booking #

37W755 IL Rt 38 St. Charles, IL 60175

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Books will be stamped with “Kane County Jail" upon being received and will be considered a donation. Once the detainee has had an opportunity to read the item, it will be donated to the KCAJC library. No books will be placed in a detainee's property at any time for any reason.

Click here to see what Illinois Administrative Code Title 20, Section 701.180(f) defines as privileged mail.

Any mail sent to the facility not clearly marked as “Privileged" will be returned to the sender.

For a complete set of rules on Detainee Mail, please Select Here.


​Detainee Telephone Service

Detainees at the Kane County Adult Justice Center may have access to telephones to contact family, friends, and their attorney. Telephone access is a privilege, not a right, and availability is determined by each detainee's classification.

All non-privileged telephone calls are recorded, and the date, time, and number dialed are logged. This information may be used in the event of harassment toward a witness or victim. Before a call is connected, both parties hear an automated announcement advising them that the call is subject to monitoring and recording.

Detainees may place calls in one of the following ways:

  • Collect-only calls
  • Calls using a prepaid calling card purchased through the Detainee Commissary system
  • Calls funded through an account established with the telephone service provider

Telephone Service Provider

Telephone services at the Kane County Adult Justice Center are provided by ICSolutions

ICSolutions Customer Support
Toll Free: (888) 506-8407
Email: customer@ICSolutions.com


Detainee Commissary Service

Through the food service provider, Aramark, the facility operates a commissary or "general store" service.  The commissary allows Detainees to purchase basic need items such as personal hygiene items, writing material, over-the-counter healthcare products, and/or food. Family and Friends may also order items for Detainees by visiting ICare.

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Detainee Banking Services (Detainee Funds)

The Kane County Adult Justice Center maintains an account for every Detainee.  The Detainee may use this account to purchase items from Commissary, co-pays for medical services, and/or to apply to their bond.  Money can be placed in a Detainee account via telephone, online, or in person at the correctional facility.  You will need the Detainee ID number and the Facility Locator Number, which is 260101

  • In person – Kiosks are located in the Sheriff's Office lobby and are available twenty-four (24) hours a day, 365 days a year.  To make a deposit, enter cash, credit, or debit cards into the kiosk.
  • Telephone - Please call 1-866-232-1899 and follow the prompts to complete a deposit.
  • Internet – Please visit the TouchPay portal.


Mail – Money orders may be sent to Detainees through the mail.  Money orders must be sent in increments of Fifty Dollars ($50.00) or less.  No money orders for more than Fifty Dollars ($50.00) shall be accepted.  For a complete list of rules and procedures regarding mail and money orders, select the FAQ Tab.  Upon their release or transfer to another facility, all monies remaining on a Detainee Funds Account will be issued to the Detainee.  The remaining balance is issued in the form of a debit card.  Information on the debit card provider can be found at Prestige, or they can be reached at, 1-800-284-1990.  Service representatives at the Kane County Adult Justice Center cannot release information regarding the amount of money on a Detainee Funds Account to anyone but the Detainee​


Detainee Food Service

The Kane County Adult Justice Center has contracted with Aramark who prepares each Detainee three (3) balanced meals each day. 


Detainee Programs
The Kane County Adult Justice Center offers a variety of Detainee outreach programs, which may include, but are not limited to the following areas.

Work Programs – The Kane County Adult Justice Center maintains different types of work programs that include in-house work details, community service, and work release.

Religious/Spiritual Programs – The Kane County Adult Justice Center offers a wide range of religious services to meet the needs of all Detainees.

​Substance Abuse and Awareness Programs – The Kane County Adult Justice Center may offer substance abuse and awareness classes.  This may include Alcoholics Anonymous (A.A.), Cocaine Anonymous (C.A.), and other programs.

Not all Detainees are eligible for all programs.  For safety and security reasons the facility may limit a Detainees' access to certain programs.  Participation in Detainee programs is strictly voluntary.  No Detainee is forced to participate in any program.  Most of the programs offered at the Kane County Adult Justice Center are offered by volunteers.  If you are interested in volunteering, Select Here

Library Services

General Library – The Kane County Adult Justice Center provides reading materials to Detainees.

Law Library – Through the tablet system, detainees have access to a wide range of up-to-date legal material on the Lexis Nexis app. 

Donations – If you are interested in donating items such as books or media to the detainee library at the Kane County Adult Justice Center, please visit Donations​

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